Return Policy

We want you to be completely satisfied with your purchase from {{current_domain_entity}}. If for any reason you are not happy with your items, we offer a straightforward return process. Please review the following policy for detailed information:

1. Return Eligibility

   • You can request a return within 30 days from the date you receive your order.

   • Items must be unused, in original condition, and with all tags and packaging intact.

2. Return Process

   • To initiate a return, please contact us via email at [{{storeConfig.service_email}}] with your order number and the reason for the return.

   • We will provide you with a return authorization and instructions on how to send the items back.

3. Return Shipping

   • Customers are responsible for the return shipping cost unless the item is defective or incorrect.

   • We recommend using a trackable shipping service for returns to ensure the item is safely delivered back to us.

4. Refund Processing Time

   • Once we receive the returned item, we will process your refund within 7 business days.

   • The refund will be issued to the original payment method.

5. Refund Delays

   • Refunds may take longer to process due to factors beyond our control, such as:

     • Bank processing times, which can vary depending on your bank’s policies.

     • Payment processor delays.

     • Public holidays or weekends that may delay processing.

   • We appreciate your patience during this time.

6. Non-Refundable Items

   • Certain items, such as customized or personalized products, may not be eligible for return or refund.

   • Please check the product details before purchasing to ensure eligibility for return.

7. Exchanges

   • Currently, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

8. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return and provide a full refund or send a replacement.

9. Contact Us

   • If you have any questions about our return policy or need assistance, please contact us at:
     [{{storeConfig.service_email}}]
     Visit our website for more information: [{{current_domain}}]

Conclusion

At {{current_domain_entity}}, we aim to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we will do our best to ensure a smooth return process. Thank you for shopping with us!